Return & Refund Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, you can contact us at fiona0808wu@outlook.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us at fiona0808wu@outlook.com for any return questions.

Damages & Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we may evaluate and remedy the issue.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and make a new purchase once the return is accepted.

EU 14-Day Cooling Off Period

Notwithstanding the foregoing, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. As noted above, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, refunds will be processed to your original payment method within 10 business days. Please remember that your bank or credit card company may need extra time to process and post the refund. If you have not received your refund 15 business days after we approved your return, please contact us at fiona0808wu@outlook.com.